KH Value, LLC
We are committed to your privacy!
Your privacy is important, especially today with identity theft and all of the excessive spamming, so we’d like to explain what information we collect when you visit this web site, why we collect it and how it is used. We’d also like to explain your options to access and control your information, our data security practices and other matters. At KH Value, LLC any information we collect will never be sold or given to any other entities except our external business agents.
What information do we collect from you? Why?
When you use our Site, we may request your name, street address, telephone number or other “real world” contact information.
This information does not inherently reveal and will not be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
When you use our Site, we may collect personal information about you described below. You may choose simply not to provide actively gathered information by opting-out at the point of collection.
We may collect information actively generated by the purchase of a product or service, such as a payment method. This information will not inherently reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
We will never request a password, user name, credit card information or other personal information through email. This practice, called “phishing”, is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond.
As you browse our Site, you may view advertisements posted on the site by Google or other companies. These advertising companies may collect information about you while you are visiting this website and other websites. They may use this data to show you advertisements on this website and elsewhere on the Internet about products and services you might like. This website does not collect the information or control the content of these advertisements that you will see. You may be able to opt out of such advertising. To find out more about Google and its DoubleClick DART cookie used to generate interest-based advertising, click this link. Your use of this website without opting out means that you understand and agree to data collection to provide you with interest-based advertising.
Certain Exceptional Disclosures
We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
What are cookies? Why do we use them?
The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our website’s best features, so we recommend that you leave them turned on.
How do we protect information we collect?
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.
How long do we keep user information?
We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.
Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.
Your consent to this policy
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Policy is governed by Colorado law, excluding conflicts of law principles. Any legal actions against us must be commenced in Colorado within one year after the claim arose, or be barred.
Accepted Methods of Payment. We are PayPal Verified and we accept the following credit cards (No PayPal Account Required). Just select your method of payment during checkout.
We also accept PayPal, Certified Check or Money Order. If paying with a personal check please allow up to 4 weeks (no exceptions) for the check to clear the bank before we can process your order.
Secure Checkout. You can purchase with confidence knowing your checkout is safe and secure. CampingATV.com is secured by Comodo. Comodo and the POSITIVE SSL seal is trusted by over 99% of internet users. To help protect your credit card number and personal information, your payment transaction is encrypted using 128 bit SSL encryption. Encryption is a process by which software is used to scramble your credit card number and personal information so that they are unreadable by any unauthorized person.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment’s location, payment and the particular time of year. If payment is by check or money order the order will not ship until the check has cleared the bank. Customers should expect a 7-14 day delivery time once payment has been verified. We also offer 3-day express shipping on select products.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. Currently we do not offer shipping to APO/FPO addresses or shipping to Alaska and Hawaii. You will be contacted via e-mail or telephone in the event that one of your items is backordered.
International Shipping. In an effort to better serve our International customers, CampingATV.com has partnered with a trusted third-party company, iGlobal Stores, to fulfill orders to over 200 countries. To place an international order, just put the items you wish to purchase in our Shopping Cart and click the “iGlobal Checkout” button on the Shopping Cart page.
Upon clicking the “iGlobal Checkout” button, the items in the shopping cart will be transferred into iGlobal Stores’ custom checkout page. This checkout page will give you the option to pay for your products in your own currency with real time conversion rates. No subscription will be required, no additional fees will be added, and you can order your products hassle-free.
Upon completion of the checkout, iGlobal Stores will handle all of your questions and concerns about international shipping, customs, duties, taxes, and shipment tracking numbers. You can also order directly through iGlobal Stores by contacting their customer service department. Please direct all of your customer service questions to them so that they can ensure the complete delivery of your purchase. iGlobal Stores can be reached by the following ways:
Mailing Address Toll-Free Fax
2855 S 1030 W 800.942.0721 801.657.5255
Salt Lake City, UT
Shipping to Different Address. We offer shipping to a different address than the Billing address. This option is available during the Checkout process.
Free Shipping. Many of our products have free ground shipping to the continental United States (lower 48 States only). These products will have a “Free Shipping” image on the product page. Please contact us for shipping options to Alaska and Hawaii.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email us for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number (see Return Merchandise Policy below). No packages will be accepted without a Return Authorization Number written clearly on the package.
Satisfaction Guaranteed. Your purchase has a 45-day 100% money back guarantee. If you are not satisfied with your purchase, contact us within 45 days and we will issue a full refund for the purchase price of the item(s) once we receive the item(s) in new, sellable (see Return Merchandise Policy below) condition. Your satisfaction is very important to us and if we fail to achieve it please Contact Us and grant us the opportunity to correct the situation!
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 45 days from the ship date to request a refund. You must Contact Us (with “RETURN” in the subject field) with a statement indicating which item the refund request is for and the Order #. Once the refund request is received a Return Authorization number (RA#) with return instructions will be sent to you.
Any items returned to CampingATV.com without an RA number on the outside of the box will not be processed and no refund will be issued.
Products being returned must have a RA# issued before returned. Please ensure all returns come with their original box and in new, sellable condition to receive a full refund of the original purchase price. If any original parts, accessories, documentation and/or packaging are used, damaged or missing then the returned item is not in new, sellable condition and a 50% restocking fee will be charged.
If you received a different product than initially purchased or are returning a product, the item must be returned with the following:
- All original contents (product, manuals, instructions, etc.).
- Original packaging.
- Original invoice or receipt.
Once a return is authorized and a RA# has been issued by our return department you should:
- Return the item in new, sellable condition to the address given to you by our return department.
- Write the RA# clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
- We will notify you once we receive the returned merchandise, please allow 7 days from receipt of the returned item for inspection.
- After inspection of returned merchandise and acceptance that the returned item is in new, sellable condition we will process your refund to your credit card or send a refund check and notify you.
- If the returned item is not in new, sellable condition then a 50% restocking fee will be charged.
We will refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Refused Shipments and Undeliverable Addresses. If you refuse delivery of a shipment when the package comes back to us it will be discarded and you will not be refunded for your order. Again, if you wish to return something please follow our normal return merchandise policy.
If you provide an undeliverable address and your package comes back to us marked undeliverable we will contact you to obtain a valid shipping address. You will be responsible for shipping cost to reship your order to you. Please note you will be charged the actual cost of shipment even if you only previously paid for shipping if we have to reship your order due to undeliverable